We are a new kind of facility management provider and we deliver what we promise: guaranteed results at a low cost. In reality, we are doing nothing new. What is new is how we do it. This makes us an attractive business partner, and we sign contracts with new customers all the time.
A fresh business model
Four FM’s business model comprises two key components: tailored services and transparency. Unlike traditional facility management providers, we are not a publicly traded company or owned by venture capitalists. This means we are not under pressure to deliver short-term gains. When we provide a service ourselves, it is never just to maximise our profits. We do it if it is the best solution for the customer.
We work closely together with experts in various fields. Continuous improvement of our services keeps our prices competitive and enables us to generate more added value for our customers. Four FM lives up to the motto “Best in Class”.
Tailored services aim for quality and cost-efficiency
Four FM’s passion is to change the way how facility management services are currently provided. We are convinced that tailored service models are the most cost-efficient approach that delivers the best service quality. There are various aspects, including internal and external factors, that affect the ideal form of a service package.
We realise that no one can be the best at everything. Sometimes we provide all the services ourselves, and in some cases we may use our trusted partners for everything. The model is always tailored for the customer as each customer has individual requests and needs.
One of our core values is openness, which also reflects the transparency of our business model. We openly report the costs of the services that we produce and those that we buy in. This open approach builds trust between Four FM and the customer, and between us and our subcontractors. Our partners know that we are treating them fairly, which lays the foundation for a very strong partnership.
Moreover, our transparent business helps our customers trust that they truly get good value for their money. As our customer, you have the right to know what you are paying for. ServiceHub, our advanced work order system, provides full traceability and transparency. We can even integrate our subcontractors into the system. Together with our customers, we often agree on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), which we track and report actively in our meetings with the customer. We also incorporate the Balanced Scorecard metrics in our accounts in order to facilitate tracking and further improvement.
Open hand as a sign of caring
The symbol of Four FM is an open hand. It reflects our commitment to take care of every function outside the customer’s core competence. Our comprehensive approach ensures that everything works 110%.